Welcome back to our second edition of InsideLexus.com. Since 1996, Tustin Lexus has been operating its own Web site, and now we are excited that we can be part of this new and innovative link to our owners.

As a Lexus owner you appreciate the high level of technology built into your automobile. At Tustin Lexus we have been striving to achieve that same level of advanced technology in everything we do.

At Tustin Lexus we work hard to train our associates in the Lexus philosophy, "Customer As Your Guest." We have also found that there is no substitute for intensive technical training in our service operation, for everyone from Service Consultants to technicians. This training is a big part of why Tustin Lexus has achieved the "Elite of Lexus" level in customer satisfaction.

We are also a pilot dealership for many new programs that strive to enhance your ownership experience.

Please sit back and enjoy this edition of InsideLexus.com. Thank you for your business and your support. As we enter our 12th year of business at Tustin Lexus, we will continue to provide the finest automotive experience in the industry.

Sincerely,

A.J. D'Amato
Vice President and General Manager, Tustin Lexus

A Web Site For Your Lexus.

  • A Website For Your Lexus
  • On The Leading Edge Of Technology

    • A Website For Your Lexus

    At Tustin Lexus we strive to always offer you the ultimate ownership experience. That means constantly looking for ways to give you the three C's-convenience, choice and control-in everything you do. With that goal in mind we are proud to present a personalized Web site-for your automobile.

    We are one of the first dealerships anywhere to offer this new technology that is designed to assist you in your entire ownership experience. And this service is free of charge for your Lexus and any other vehicles you own. To sign up, all we need is your e-mail address. This Web site is personal and private to you, the owner. It is password protected and requires only a few pieces of information, such as the vehicle identification number, mileage and your e-mail address.

    Once online you can communicate directly with our dealership and access the service history from Tustin Lexus for each vehicle you enter into the system. If you have your vehicle serviced somewhere other than our dealership, you will have to enter the information manually.

    We encourage you to take advantage of this feature. It offers you the convenience of having the service information for all your vehicles in one easy-to-access location.

    We will send you reminders of required servicing and will also schedule appointments through your Web site. We want to provide you with as much information as possible, so look for news articles about Lexus, along with the posting of local events and activities and any service campaigns that may be implemented.

    The Lexus personalized Web site is a "one-stop" destination for virtually all your Lexus-related needs. It streamlines the servicing and maintenance of your Lexus, as well as provides a complete online history of all the vehicles you have serviced at Tustin Lexus. We will also feature other vehicle-related links to provide you with third-party information sources.

    Perhaps most important, you will have complete control over how to configure your Web page and how often and what communications you want to receive from us. If you would like to begin communicating with us online, or are interested in getting your own Web page, please take a moment to fill out and send in the reply card on the back of this issue of InsideLexus.com.

    Lexus is as much about personal relationships as it is about great automobiles. Offering you-and your Lexus-a personal Web site is just one more stride in The Passionate Pursuit Of Perfection.

     

    On The Leading Edge Of Technology

    Dealer Daily: Tustin Lexus is a pilot dealer for the Dealer Daily system, which we feel represents the future of factory/dealer communications. This Web-based exchange of information between Tustin Lexus and the Lexus factory updates service information instantly and expedites the ordering of needed Lexus vehicle parts.

    Technical Information System (TIS): TIS provides our service technicians with the advanced technology they need to diagnose and correct service issues with our incredibly advanced Lexus vehicles. TIS is composed of many components: It electronically updates each specific Lexus model's service manual and produces technical bulletins that provide vital service information. TIS updates Lexus vehicle computers, as well as the computers our technicians utilize for diagnosis and repair. Also, if we have a problem diagnosing a service concern, we can have TIS link the vehicle, at Tustin Lexus, to Lexus factory representatives at a remote location, to troubleshoot the issue and find the tools to correct the concern.

     

     
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