Customer Testimonials
Rick was great and friendly! New clean location/facility. I had a great experience here.
prompt and courteous service. they have the latest technology to make decisions about your service needs and are able to do the repair work promptly and price conscious.
Rick is the best. Great customer service. Thank you, Olivia Lara Rick is the best Rick is the best
Everyone has been so friendly and helpful. I had problems with some Electrical and they fixed it right away.
Very professional service advisor Iman Azimi-Ghomi was friendly, answered all my questions. Remodeled facility is great .
Great service & team. Great follow up on the work being achieved and the team was welcoming.
Consistently above average and thorough. I highly recommend. Comfortable and well kept facilities. They make you feel like a valued customer.
Evan is a fantastic service manager. He kept me up to date on my service and did his best to get parts snd labor covered, after my warranty had expired. He is a true professional.
Professional and reliable are what I value the most of this dealer. I have been their customer for the last 20+ years.
Derek in the service department is always a pleasure to work with. Very accommodating with my last minute appointment and communicative. Highly recommend Derek for all your service needs.
I have been a very satisfied customer of Tustin Lexus for over 31 years. Their recent remodel has turned their facility into a great place to do business!
Iman was great to work with! Hit him up if you need a service person!
Had a great experience at Tustin Lexus. Keith Imoto was very pleasant and patient with my husband and me. Keith made the process in buying a car fast and simple. Best customer service we had and will be going back to service our new Lexus.
Office environment very clean and professional looks. I’m satisfied with my sales man and loan process officer. Overall I’m happy I purchased at Tustin Lexus .
Great team to work with. I was tested professionally. Iman my advisor was great with answering all my questions.
This is my second Lexus purchased here. Been to other Lexus dealerships but always end up coming back to this one and making the purchase. Sales representatives are welcoming and non-judgmental and continue to assist you and your requests eventhough inventory may not be in yet. Another dealership Cerritos Lexus, didn't give my husband and I any attention and when we approached them for questioning about status of inventory and ordering...the sales reps was dismissive and said "we have no cars" not even wanting to speak with us. Eventhough there website was misleading showing the car ...
Service Manager George Glover did an exceptional job on our last visit. He corrected the issues of my wife’s ES 300h, very professional and stood behind the brand.. Thank you very much George for all your help!
Excellent customer service. We have worked with Iman in the past, and he has always been wonderful to work with.
Excellent customer service and quality work. People who care work here. Service is fast and process is efficient.
Fast excellent service, ready to help, professional, beautiful remodel, friendly, good service hours, would like Sunday again
Iman was super helpful and easy to work with. Made the process painless. We were able to get a loaner car while our car was being serviced which was great since we had our 7 month old son with us and waiting around the lobby was not going to be easy with him. We did some errands and brought him home to take a nap and Iman called & texted us to let us know the car was ready.
Made getting the car we wanted easy. Staff was very helpful and courteous. Definitely recommend Tustin Lexus.
Iman was very helpful and provided clear communication of services and pricing. I am very happy with the quality of work and service provided.
Great service department and service writer nice newly remodeled office with alignment scanner when you pull into service
My favorite lexus dealership. I’ve had my car for 15+ years and I’ve gone to many different dealerships throughout those years. I can say Tustin Lexus is by far the greatest. The most accommodating, friendly, and very reasonable/fair with pricing.
Always great service and friendly staff. Clean environment, and my car always looks terrific when I get it back.
Iman always great me well and is very helpful with any issues may have with the car.
Derek always takes great care of me! This week I took my RX 350 in for its 65,000 mile checkup! Everything was checked out and I needed brakes and a belt change! Derek arranged a car for me, since they needed time to work on the car! So nice to have this service! I received a text the next morning saying my car was ready! The service was exceptional!!!
Excellent and fast service! Resolve the issue accurately. Dont have to wait so long. Friendly service.
Always the best service and crew and absolutely loved the remodeled showroom and drive up drop off area.
My car was recently serviced. The service representative was efficient and communicated clearly regarding the status of my car. The work was completed as promised. The new remodel seems to have added many pluses to the service department’s efficiency.
Courteous prompt. Didnot have to wait. The waiting area was very clean. I was told of the process in details.
Courteous and professional personalized service. I was going to have to cancel the day I had my warranty service scheduled due to a funeral. They gladly offered me a courtesy vehicle and were so compassionate and the car and timing ended up being perfect. I thank them, especially Brando for his compassion and making a tough day a little easier.
Great customer service from Nick Nehrir! Had a very pleasant experience at Tustin lexus dealership
It's great to have a stock of high-demand model that I didn't have to wait too long to get it. Thanks to Rex Urasaki's excellent help and support.
Dealership remodel was worth the wait. The nice surrounding and atmosphere makes you appreciate the great customer service they always have. Thank you Iman and the team behind you, more power to you all.
I was so happy it was the first day that the waiting area was open and I could wait inside while my car was being serviced and that it only took 1 hour and 15 minutes=-)
I received a service department appointment quickly and at the time I wanted. Paul Kim was my service representative on my first Lexus RX 330 for several years. So pleased he still works at Tustin Lexus in the service department. The fellow that answered the phone was also very nice.
Easy in and out service for our maintenance work. Looking forward to seeing the new facility !
I was really pleased with the experience that I had. I appreciate Ray Rafique's help in our car purchase process.
The service was amazing and the sales person Jonathan Yiao provided us with excellent service
Excellent service all around, very pleased with the Tustin location. Every time I come to service my car I get the best service.
Excellent service. Integrity in assistance with purchase and decision making without intimidation or confusion regarding lease vs. purchase
Dealership is under construction, but will be beautiful when completed. My service rep was efficient, on time, and explained what needed to be done to my vehicle. He called up the shuttle to drop me off at another location while vehicle was serviced. Shuttle service was a great option for me. Car was done before I knew it!
Great customer service. Person who assisted was prompt and recommended other services. Clean office and facility.
I love Tustin Lexus. Service Manager George and Service Consultants Rick and Derek are amazing. They are building a brand new store and I can't wait to see it completed. I love my Lexus LS500 & I know Tustin Lexus takes excellent care of it. Thank you to the whole team @ Tustin Lexus!!1
Tustin Lexus has been great, and Brando in the service department has always been very helpful and kind.
Excellent service! Definitely would recommend for all services and sales needs. They treat you like they care.
I am so happy with Tustin Lexus that I have purchased many of their new cars over the years. The personnel is outstanding! Everyone goes above and beyond to ensure my complete satisfaction. I would never consider purchasing a vehicle any where else!
Rick is always so helpful and courteous! Rick makes us feel special and we highly recommended their service!
Great service! Alex Kim was very accommodating and got me the great deal on my new NX. Highly recommend this dealership.
I have had my eye on the new 2022 Lexus NX hybrid since Lexus announced it early last year. I went in to Tustin Lexus on 12/31 to look at one of the new models on the lot. Keith Imoto walked up to discuss the new model and we agreed to have a test drive. From there I knew it was the car I wanted. Keith was attentive and listened to my requirements and asks. From there, we found a Lexus that suited my needs that was going to be delivered on 1/7. We worked out all the details and contracts were signed. ...
Even though this dealership is currently under construction - I still received A+ treatment from Rick and his team!!
This is my first ever Lexus to own And I would most definitely recommend not only the service department but the dealership to our family and friends. It’s the best place to be and I think you so much!
Everyone I worked with was honest, never pushed me and seemed to genuinely care. I gave them what I wanted and they got me in a vehicle quickly and without all the games I’ve experienced at other dealerships. Even purchased the extended warranty so I plan to be a customer for a long time.
Easy loan car. Professional agent. Prompt diagnosis. Not pushing us to fix all issues presented
Service was efficient and professional. I got an appointment for next day service easily, service was prompt and recommendations were very helpful.
Very professional and caring interactions. Clean and neat facility. Many the buying experience easy and trade in effortless.
Top notch customer service. Professional and knowledgeable. It will be nice when construction is done.
In terms of credibility, Tustin Lexus is the best. Special thank to Keith Imoto(Sales&Leasing) & Paymon Marandi(Finance manager)
Derek K is definitely the go to guy for our service needs. We bring our cars to you because of his responsive service and knowledge.
They provide Great Customer Service! Everyone is very welcoming and helpful. Will continue to use this dealership
Hassle free great service! Made car buying easy. I can't wait until they open the new showroom!
Very professional, booked an appointment and they adhered to scheduled time and time of service and wash..
Nice folks and you never have to worry about a problem after they take care of your car . Always reliable.
Service with Derek is excellent. The buying experience is always ruined by the people in finance pushing the extra items when you purchase or lease a vehicle. Even when you prove to them that in most cases it does not pay to purchase the extra's they will not take no for an answer.
Dealership offers great customer service, but the costs charged for services are a bit overpriced.
Excellent, quick, and friendly service. Was able to get my car serviced without missing work.
The service was great and Iman Azimi was very helpful and respectful. Regards and thank you.
Richard KIm and Paymon Marandi were excellent. They were courteous and knowledgable and gave me trustworthy advice. I highly recommend this dealership.
The service department is always friendly and professional. Made an appointment, dropped car off, received a loaner car, then was called when my car was ready. Very happy with my service advisor Brando. Thank you!
Because of construction going on at this dealership, waiting room was in one tent , restroom in another, so it was inconvenient to have to walk from one tent to another. But am sure once remodeling is over, everything will be nice & dandy😊
Great costumer service, orgaized, friendly, easy to make service appointments, easy to get in to get serviced, efficiency even though they were getting remodeled and professional.
Tustin Lexus service my car because Paul Kim. Paul is "friendly," "helpful," "understanding," etc., qualities other customer reviews seem to value. I kinda don't. Here's what I value: he prepares a comprehensive list of issues to address, gives me a loaner and I'm gone. I return to pick up a perfect car and I'm gone. Paul makes sure there are no "oops," excuses or do-overs. It's an Apple experience: minimal, comprehensible, it just works. (And, like Apple, you pay a premium for quality!) If you're a ...
Every time I have gone to Tustin Lexus I have received professional & outstanding service. My sales person was fair and helpful and the service advisors have been professional, knowledgeable and accommodating. Although Tustin Lexus is quite a distance drive from my home, I still prefer to go there because of the outstanding and caring service I have received.
Brando was excellent, definitely coming back to Tustin Lexus for my next service. Thanks Brando!
Derek was very helpful and great on follow through. Would definitely recommend others to visit this service site.
Alex was so helpful and we’re so appreciative of the service he gave us.
Rick provide great service and concern to get me the proper service my car needed.
Great experience at Tustin Lexus. The service personnel "Iman" is super helpful, friendly and professional. I would highly recommend this place.
Excellent service, very courteous and understanding. Always a great place to wait for your car and it gets washed and cleaned.
Fantastic sales experience! Wonderful staff and excellent communication. Thought I'd try the Internet sales experience and I'm glad I did. Communication from Internet Sales Consultant Natalie Rafeedie was outstanding. She responded to all my questions in a timely manner and when I came to the dealership the car was ready to go with no hidden surprises. Not only was Natalie great to deal with Greg and Paymon in the Finance Department were fantastic as well. Just a first rate sales experience with a super friendly staff at Tustin Lexus! Will definitely send family and friends. Well done!
Great experience last week at Tustin Lexus, very nice and helpful and friendly service from Richard，thank you！
Fast, professional and efficient. Done at the time they estimated. Rick Massucci who takes care of my vehicle maintenance paperwork is the best. Thank you for having him there to handle my vehicle care. Outstanding and also the individuals who does the complimentary washing at the end. : )
I have been a customer for decades and remain happy with the service team. Service advisors are very attentive and do appropriate follow up. The quality of work is good. Construction is going on but they act like it’s all normal! Derek was my advisor this week and he is very knowledgeable, good listener, does what he says he will do. Great ambassador!
I found the service department to be very helpful and professional. I appreciate being offered a courtesy car whenever the service will take more than a few hours.
Every time I take my car in for service the staff is professional and friendly.
Service was outstanding, even during construction. My adviser was will to drop me off and pick me up from the local shopping center while waiting for my vehicle. The shuttle drivers were friendly. The portable office's were clean and comfortable.
Nick is the best - always treats you as a VIP. Always makes sure that my car is serviced properly
Excellent service and friendly staff. Always a wonderful experience when I visit this Lexus dealership.
Rick Massucci is someone we trust. If he says the job will get done and not to worry, then that is all we need to hear. Thank you as always Rick for taking care of mum and her NX200t. As well the service team at Tustin Lexus is beyond great. Experts in there fields.
Very helpful service department. Got me in the same day to repair a broken windshield.
I purchased my 3rd car from Tustin Lexus and have found the staff not only to be helpful and nice, perhaps most important to me is that as a woman shopping alone, I felt they were honest and didn’t pressure me into any options I didn’t choose for myself. To me, that is big.
Very helpful and professional. They resolved my issue right away ✅ finished on time with appointment 🙂
Efficient service and very customer friendly. Car returned timely with easy checkout. Paul especially great at his job.
Quick and easy check in process. Communication was excellent. There was a question with billing but was resolved immediately. Excellent service department
A friendly , efficient, and knowledgeable dealer. Their service department gets an A+ too All around great service
Evan was very helpful and efficient in getting my car serviced. He kept in touch with me and set a shuttle up for me.
Check-in is always fast and efficient and the guys are always courteous and friendly.
I went through a no hassle sales process with Natalie Rafeedie. She walked me through the options I was looking for and gave me the options I was looking for. Total 1st class service with a smile. Definitely would recommend her for product knowledge and attentive service.
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