Customer Testimonials
Tony in the Service Department is the best!! I always ask for him. Makes all my service related dealings so much easier.
The Tustin Lexus service dept always provides excellent service and service advisor Rick Massucci is exceptional! I’ve been going there for over 20 years and have always had a great experience.
Jorge was excellent and very helpful. He gave us personal service. He was a pleasure to deal with. GIVE HIM RAISE, he’s great!!!
Alissa Carranza was my sales associate and she was amazing. Alissa provided exceptional service and went above and beyond every step of the way. She made this such a great experience. I would absolutely recommend her to anyone who is looking to purchase a Lexus!
I’ve only had great experiences when I’ve gone to Tustin Lexus. The service advisors have treated me well and have taken care of me. Nolan was my advisor today and he went above and beyond for me! I will keep coming back.
I really appreciate how friendly and professional and helpful Jorge was. I was reminded again why I come to Tustin Lexus!
Very clean and organized place also everyone is so nice make you feel welcome and happy
Eddie Nawabi was great. The whole dealership staff were very easy to work with. Will definitely recommended to others .
Today.’s experience was super in that I was well informed about the work needed & being done. I was able to get a discount on the price with some coupons. The work was well done & done completely. Everyone was very courteous,, friendly & did the work in a timely manner!! I’m very appreciative of how smoothly & well today’s service was taken care of! Thank you very much!!
Shout out to Eddie for being patient and getting me the exact car I wanted and working around my schedule!
Excellent services. Clean facilities. Friendly personnel all throughout the facility. Will continue to come back for my services.
Jorge and the team at Tustin Lexus are excellent. They have great communication and excellent service.
So friendly, fast service, treat customers very nice, clean facility, explain clearly and do good jobs.
Effective process good waiting area friendly representative bathroom is nice sharing videos is nice good coffee
Great service, a timely completion and a very clean RX350r when we picked her up!
Assistant manager and finance guys with 18 yrs experience were not friendly. I felt they hate working there lol
Very good service that was very quick I just have to wait few hours for the car
The service department at Tustin Lexus was great! Gill was fantastic to work with and service was prompt. I also got to enjoy the massage chair while I waited.
My appointment was at 9:40 with Jack. He was very prompt and very helpful
Everyone from beginning to end of the service process was a pleasure to deal with. Will not hesitate to come back.
This dealership is highly recommended to my family and friends . The professionalism and transparency of Matt and Chris are incredibly helpful.. It’s an stress-free experience dealing with this two wonderful people. They are an asset to the company. Thank you very much and God bless.
Great service as always. Tustin Lexus is always committed to customer service. Another great visit
My service took about 4–5 hours, longer than expected. I was notified that my car was ready, but when I returned to the dealership, I found out the service hadn’t been done. I had to wait another hour while they changed the oil and air filters. Afterward, the service representative who handled my visit, messaged me asking me to give all 5s on the Lexus survey, saying the scores would help his career. Given how the visit went, that request felt inappropriate. I was very unsatisfied with my experience at Tustin Lexus.
My service was efficient and prompt. Rick did a great job! Everyone I interacted with in the service department was courteous and kind.
I had a wonderful experience with Lexus in Tustin! The team was professional, attentive, and thorough in handling my vehicle’s maintenance needs. They also took the time to review and correct all the information in their system, ensuring everything was accurate and up to date.
I truly appreciate their attention to detail, excellent customer service, and commitment to making the entire process smooth and stress-free. It’s reassuring to know my vehicle is in good hands with a team that genuinely cares about its customers.
Thank you for the outstanding service and professionalism. I highly recommend Justin and the ... Read More DealerRater - Oct 9, 2026
Service Donny’s impeccable, thorough service is what made me kept going back. Keep up the good work, Lexus Family!!
Treated like a king and queen. We had a terrible experience with managers and salesperson a few years ago but new managers and sales made a world of diffetence. We had an A+ experience.
Great overall service from Jack my service advisor and kept me informed throughout. He's very personable every time.
Facility very clean Team members all very cordial/friendly. Customer service appears to b a priority
Outstanding service, I was very impressed in their customer service. I felt I wasn't being sold a car, I felt their staff was helping me purchase the right vehicle for my lifestyle. Everyone was so friendly and helpful. You can tell when an employer takes care of their staff when everyone is genuinely smiling and happy. Especially working on a Sunday.
I recently had the pleasure experiencing buying a car from Tustin Lexus for the first time. From the start, Daniel, the sales person was very helpful and knowledgeable.
I was 20 minutes earlier than scheduled time, but Rick Massucci was flexible on my schedule and provided an excellent service on my 9/26/26 visiting. Thank you, Rick.
The Tustin dealership is excellent. I worked with the service rep Nolan today and he did a great job. He made sure the car got done very quickly and washed and was so nice and pleasant. They have upgraded their already good waiting room. What a pleasure
Tustin Lexus was the first Lexus dealership I visited. My sales representative, Daniel, was polite and informative. He found the exact car I was looking for. It was a two week wait, but it was totally worth it.
Professional dealership with excellent customer service skills. Jorge in service is always a pleasure to work with going above and beyond to ensure customer satisfaction.
I have been going to Tustin Lexus for quite sometime now. Their service department has a lot of specials that I found to be good deals. Scheduling an appointment was a breeze. Wyatt my sevice advisor did an excellent job pointing to me the maintenance services my 2016 RX 350 needs. He is very professional and has updated me through out the service. I am happy going here to have my RX serviced.
The service advisor, Jorge, was very friendly and knowledgeable. He gave an adequate estimate of the timing it would take for my service which I really appreciated.
I waited in my car more than 30 mins for someone to talk to me.
They were wonderfull so paisent and work with me to get to both were happy.
I was greeted by my service advisor, Tony. He was friendly and courteous. He gave me a “completed by” time and my car was completed earlier. What a plus! I also appreciate the video provided by the service tech. My service appointment was a positive experience.
Had my car serviced here and everything went smoothly. Great customer service, friendly staff, and the whole process was easy and efficient. Would definitely come back!
Best experiences I’ve had with any dealership in my 40 years of purchasing cars. Alex Velasquez was great in communicating all issues on my 2019 RX350 with great follow up and attention to detail. I would not only highly recommend Lexus of Tustin and their exceptional team, but you have earned my loyalty for life! Like the Lexus brand shines so does this team!
Professional staff that treated me seriously from the first phone call until the final document signature. Matt, David, and Chad made everything seamless and truly an incredible experience. My next vehicle purchase is certainly starting with Tustin Lexus.
Tony was great. He listened to our problem and ensured that everything was addressed by the technicians. Fantastic service as usual.
MY service at Lexus dealership today was very very satisfactory Antonio is my advisor. he is very professional , on time and knowledgeable. he does a very good job, I highly recommend this great advisor and will go back to this dealer for my future services. ANtonio is excellent, Thanks Tustin Lexus dealership.
Been bringing my car here for years & I get great service everytime. Employees are very professional.
Easy to work with, quick responses and helpful. I would recommend this dealership if you’re looking for a vehicle.
Rick is a great service representative, he provides the services that makes me trust your dealer 100 percent
This dealership took customers issues seriously and tried to address them quickly. The advisor I worked with listened to my concerns closely.
Donnie helped us and he was great. Very professional, efficient and accommodating and nice. And kept in touch
Personnel at Tustin Lexus were all very professional. The video inspection and comments about my car’s condition were above and beyond.
Guill is very detailed and has answers for all my questions! Strongly recommend Guill to those who need extraordinary expert!
Mike was great and honest, provided straight forward deal with no surprises I would most definitely go here again if I need a new or used vehicle. Recommended 100%
The service was handled efficiently by Nolan the Service Advisor. Work was done in a timely manner
Tom ,Steven very good for sale, anh help me , thanks tom and Steven , 5 stars for them
Professional, punctual and efficient. Provided Uber services during my oil change and 25k maintenance check. This dealership always feels fresh, friendly and clean
Great experience every time I go luxury and great service never try to over selle you in things you don’t need
Thank you very much Best Good service I'm very very Happy I will recommend to All my friends Thank you.
Treated well and Gil explained everything that was going to be done to my car
They didn't have any hidden dealer fees to raise the list price and the buying process was really quick.
Thank you David for all you help! I was looking for the Lexus Tx 350 Awd Luxury and i found it here! I was told at another lexus dealership that there was no available of that model and that it was sold. So, i called tustin lexus was helped by David and since day 1 he gave me the best excellent service. Thank you David!
I've been going to Tustin since I bought this car four years ago from my friend. She has since bought another one there. Excellent folks to work with!
First time here for maintenance. Upon arriving, hreates wirhba smile back by Nolan, who became my Service advisor. So kind, professional, and quick to get me on my way. And, Offered me a car wash. I look forward to servicing my car at the Tustin Lexus dealership. Thank-you Nolan and Tustin Lexus. Melissa M.
rick was great and extremely attentive. appreciate how quickly things were completed and how communicative he was
Savanah at Tustin Lexus was outstanding- professional, responsive, honest, and provided me the competitive deal. Excellent customer service!
Tustin Lexus has truly earned my business. I always feel well taken care of, and the service and quality of work are consistently outstanding. My service advisor, Wyatt, is the best—professional, helpful, and always a pleasure to work with. It is reassuring to have a service team I know I can trust with my Lexus. I will definitely continue bringing my car here. Hands down, the best service experience I have had!
I brought my car in for service after a long lag. Rick Massucci was my service consultant and he was friendly, professional, and made my service visit easy. I booked an appointment and requested a loaner car, and he had one ready for me for my appointment. He kept in communication with me on when my car would be done, and the system for approving additional recommended services was easy. I had a great experience again at the dealership and will be back for the next service, and will be requesting Rick as my consultant.
Great dealership. This was my first time there and I was very impressed with my service advisor Jim as well as the overall aesthetic of the facility.
Excellent service at Tustin Lexus! Everyone was friendly, professional, and attentive from start to finish. The service was quick, smooth, and well-explained. I really appreciated the great customer service and comfortable experience. Highly recommended!
We had a great experience with Lexus! The staff was friendly, professional, helpful, and made the entire process smooth and enjoyable.
I recently purchased a vehicle from Tustin lexsus and couldn’t thank them enough. Alex and Matt are truly the one to go to for any purchase needs. They are super friendly and I it going. I absolutely love the energy that the whole dealership brings to there client. I will definitely come back
I especially like to thank Daniel for his professionalism, respect and caring he demonstrated during our visit. He went above and beyond to find us exactly what we were talking for. He is a great asset to your team.
Low wait times and I was kept informed. I felt like I received exceptional service
Fantastic friendly service. Donny listened and related to the issue I had with the vehicle and he followed through exactly as he said he would!
Jack is very friendly. He contacted us as soon as he found the issue with the car and offered to help. Tustin laxus service much improved and like to continue follow up
Tustin Lexus has Always been a great dealer. So honest and professional. We have purchased five Lexus from Tustin…. You will always feel like family there. In a world of uncertainty you are guaranteed great treatment. We highly recommend Tustin Lexus. Thank you!
As is customary, I was treated with the utmost respect and consideration. Tustin Lexus consistently delivers exceptional service.
Sales manager, Colin Jones was superb. He recognized that I wanted to close a purchase that very day and worked with me to get the car I wanted.
The dealer very clean , sale man very nice friendly and patient, explained everything that we didn’t understand .
They were good at greeting and the experience from there was equally as professional. They represented the brand well
It was scheduled for 2 hours but it took 3 hours and didn’t clean my car and no printing report. I even doubted if they really finish my car service.
Services were right on point. They did not oversell any other items without my permission and always asked about what the car felt and rode like to know what to repair.
I had very little experience buying a car in the U.S. and I was not familiar with Carfax or how to check a vehicle’s history. The salesperson also did not verbally disclose or tell me anything about the vehicle’s accident history before I purchased it.
The staff provide good service and caring to customers. A nice waiting area with a variety of coffee and massage chairs for for comfort while waiting
Gil was very helpful at Tustin lexus and we will be using him in the future. I would give him the highest rating
Alex Velasquez is great. Everyone is helpful, knowledgeable and polite. Very thorough checking the vehicle. Great value.
Friendly service. Car was returned in time and in good condition. Tony was very helpful.
We enjoyed buying our Lexus from Tustin car dealership. The whole process was fast, transparent, and zero pressure.
Great experience. No hassles. Quick and easy. Exceeded expectations.The sales man Tom was great.Thank you Tustin Lexus.
Tustin Lexus is a Great dealership and great service! Mickey was very kind and helpful! Great experience!
Excellent and efficient customer experience that would encourage me to revisit this dealer in the future
As in most things in life, there was good and bad in the purchase of my Lexus RZ350e. The dealership people were polite and helpful, although the sale took quite a while. During the sale they took us to a "financial guy" who tried to sell us a number of "packs" (similar to the undercoating dealers used to sell).
The real problem was that my old car was 20 years old and this new car had a lot of features and functions that I was unaware of. To access and control those functions, I had to ... Read More DealerRater - Aug 17, 2026
Everyone was very helpful especially Guillermo. I was disappointed my car didn’t get washed. It iwas going to take too long since it was so busy on Saturday.
Nolan did a great job helping with my loaner car and attempting to resolve my vehicle buy back. Again thanks to Nolan for the help!
I’ve been going to Tustin Lexus for years. This is my 5th Lexus vehicle in a row from this dealership. Always an enjoyable no pressure experience.
We had great experiences dealing w/t Tustin Lexus, especially w/t Mike Burgman, who has taken extra miles getting us the car/color we wanted at the Costco discount price. Mike was caring, kind, accommodating, yet professional. We couldn’t ask for a better place to go when it comes to our future needs.
Youseff was friendly, knowledgeable and Kind! He was not pushy and did not pressure us into a deal we were not comfortable making
Tustin Lexus is an outstanding dealership, both in terms of sales and service. The staff is particularly outstanding!!!
Service went well. Everything is organized and I appreciated the video walkthrough the technician sent
The experience was exceptional. James Olson was polite,professional and knowledgeable about my car and very helpful with getting me in and out quick. This is my first Lexus and my first experience with a Lexus service center and I have to say " Outstanding Job !" I will diffently be returning for my service needs.