Customer Testimonials
Excellent service from Derek. Derek took the time to address the issue that I was having with my car.
A very well organized operation. Very polite, aware personnel. Best car buying experience I’ve had, and I’m well into my 70’s.
efficient and friendly. The service only took one hour as promised. Waiting room had coffee and water.
Ray in sales and Gary in finance made the process so terrific. They were both knowledgeable explained things well and took their time. I would highly recommend both of them.
It was a very easy purchasing experience. Staff was professional, car was correctly advertised. A+
The staff was efficient, friendly, and professional. They had a shuttle available to drive me home and take me back to the dealership when my car was ready. I appreciated the frequent text communications.
Long wait (two hours). Oh well...nice waiting area, appreciated the complimentary coffee and comfortable chairs.
Always great service here and really appreciate the text updates while vehicle is in service.
Derek took care of my Lexus 450H service needs and fix the issue with the brake actuator. Seems like an expensive repair for a vehicle that only has 50K miles
Easy to make a service appointment. Everything is communicated, and my car is always serviced in a timely manner.
Efficient, polite and timely. Returned call timely and had car routinely serviced in a reasonable timeframe.
Perfect service and service advisor was so helpful and very accommodating. Tustin lexus is the best
Very excellent communication and fast service And providing customer satisfaction in timely manner Always good communication
Reluctantly took car to dealer as have had bad experience with other dealers. Surprisingly, everything went smoothly. Very pleased with how we were treated and ease of getting the problem defined & fixed. Rick was very pleasant and easy to work with.
all newly remodeled.... Great waiting area. Fast / efficient service. Had my 40,000 mi service performed.
My salesperson Andy Tran answered all my questions and was very knowledgeable about the difference between models. He also was able to complete the sale in 2 hours!
Very kind and nice service. Clean, neat environment with new renovations. Fast and organized service.
Beautifully clean and modern. Fast and efficient off not just a bit too business and lacking personal care. They do what is necessary quickly and yet you felt unseen as a person. Can a company establish an environment of care that is felt by its customers? That would be a winner financially and of benefit to the world at the same time.
Service Operations are efficient from beginning to end. Service representative is knowledgeable and prepares customers of what to expect during service and when to expect your vehicle will be ready.
I had a wonderful experience purchasing a new NX from Jonathan and meeting the financial manager Paymon! The process was smooth and stress-free! I wasn't able to visit the dealership prior to the day that I purchase the car but Jonathan was kind enough to show me the car via a video call. I visited many Lexus dealerships before I brought my car, Jonathan was by far the most helpful and honest salesman I talked to. He was very thorough, attentive, and knowledgeable. Financial manager, Paymon was an extremely pleasant person to work with. He was very helpful and ...
Great service writer and mechanics Car is always returned clean an on time every time
Very fast replacement of tire pressure sensors while I waited - was glad I had a coupon to reduce the cost!
Always there and always helpful. They go above and beyond. I’m really grateful for that.
very professional, courteous and timely. Have been coming to Tustin Lexus for years and I have always been impressed by their service.
Tustin Lexus was very helpful when I had a minor crisis with my brand new car
IMAN is the reason why I get my service done at Tustin Lexus! He always take care of what service my car needs and does a great job breaking it down.
Really like Derek excellent consultant will always ask for him. there is nothing else I have to say.
Work done perfectly and promptly. Derek explained the situation and solution very politely and timely. Really appreciated.
Appointments are very easy to set. Service advisors are all professional and courteous. Their service reception is very clean. Waiting area is spacious and comfortable. Very good coffee service. Rick Massucci is very knowledgeable and delivers as promised. Highly recommended!!
Willing to work with you snd make sure you get what you are looking for in a car.
Excellent service. Work done when it was promised. Nice car wash. Clean waiting room and restroom
The maintenance service is fast and the representative provide a excellent service, so I strongly recommend and hopefully everyone will enjoy their services.
Brando A. is superior! He’s focused, knowledgeable and always with great follow-up as to concerns & timing. Even though our Lexus is older Brando treats us as valued customers!
I had 8 services done so far and they were done in timely manner. I didn't have to wait long time and at the time of major service I was provided loaner vehicle.
Purchased additional item after new car sales. Items were installed and car delivered. Evan Nguyen , Service Advisor, helped with coordinating installation.
Service experience was excellent. Service technician was the best! I will continue to use and recommend this dealership.
Always a pleasure at Tustin Lexus thank you very much for the service see you next tome
Iman assisted with my issue in a very professional manner. Loved the complimentary car wash and awesome hospitality room. Thanks!
Awesome Dealer. Great service received when I took my car for annual maintenance. Wait time is average.
My service advisor Iman was friendly and knowledgeable. And their technicians were able to identify the very minor alignment issue I had suspected. The facility is very modern and nice.
Always great service and attention to detail. Very friendly and considerate of the customers time.
Very good service and everything was explained very well. I appreciate the thorough level of service.
Always great service. This time I worked with Derek and his service was very good.
Friendly and Great service, would recommend to friends and family, thank you . Happy customer. See you next time
Service Advisor Iman was great. Dealership is new and beautiful. I would recommend this to friends
Excellent service ! Good explanation and the courtesy prepared in advance: Very Clean and neat environment.
The Service dept does a really good job keeping track of my maintenance schedule for my car
Service adviser was friendly. Work done on time. The new dealership building was great. Will visit them when needed
New and Clean facility. Service members are all outstanding with a 5-Star Rated service.
I had my 2012 RX350 serviced last week. I appreciated our service advor, Evan Nguyen, for his professionalism and keeping us informed in a timely manner.
I can feel service mind from them like can’t get from any dealer. I strongly recommend Tustin Lexus!
Rick Massucci is the main reason I keep coming back to Tustin Lexus. He is very professional, kind, and knowledgeable. He takes good care of my car and me.
I appreciate how quickly they are able to see me whenever I have an issue. They are always helpful and communicative.
excellent and prompt service. the new service waiting area is clean and somewhat sterile. more art or plants would help relax customers as they wait.
Great service. Advisors are courteous, knowledgeable, professional, and accommodating. The dealership and service areas are very clean and comfortable: I get the car back all clean and ready on time.
I have purchased 2 cars from this dealership. I received the best customer service during the purchase through my years of ownership and necessary maintenance service! Every department is professional and organized. I will continue to do business with this dealership on my next purchase! Thank you
Newly renovated dealership is very clean, comfortable and accommodating. The Staff is very professional and transparent to work with. Will definitely recommend to families and friends!!!
Iman is very professional and friendly. Every time I get my car service he is always there for me. He makes recommendations once he finds a problem. This is an excellent place to get car service.
the staff that attended me was very attentive with this it would be my second time that I go for the service of my car and the treatment towards the clients is very special polite and very courteous
Derek was great to work with. Provided me with a nice courtesy vehicle as my repairs were going to take longer than originally anticipated.
Fast, friendly, efficient. Good communication so I am kept up to date on the status of my repairs/service
so well managed and run. everyone from sales to service is a true professional. i would highly recommend this place for your next car.
Iman was very professional and made the whole visit a breeze. Brando was able to help me checkout my vehicle and even helped locate my personal belongings. Thanks again !
They did an amazing job every time I brought my for a maintenance. Excellent place.
The location is very convenient. I always bring my car to this location. Rick, the service representative was very helpful. My car came back super clean!
Brought the car in for service, needing a car battery, wiper blades and fob batteries. The work was done in a timely fashion as I waited there. I hope the next service goes as quickly as this one did.
All staff were courteous, prompt,professional,helpful, friendly, easy access, and able to answer all our questions satisfactorily. We had an enjoyable experience working with Rex Urasaki, Iman Azimi, Paymon Marandi. All smiles. The dealership is clean and beautiful.
Evan was very helpful and kept me up-to-date on the status of my car. We had a mysterious problem with my car and Evan was very clear and straightforward regarding the various tests they were running to diagnose it. Customer service is excellent.
Rick Massuci makes the entire process a pleasant experience - from making the appointment to getting my car back was a pleasure.
Great service by Nick. He went the extra mile to help us out. Will definitely come back here.
Evan did a great job. He was very welcoming. Evan is an asset to Lexus
Bought my second-hand Lexus IS 200 here and also have been bringing it here for periodic maintenance visits for the last two years. I had an excellent experience during every single visit. These guys are friendly, professional, and very efficient. Iman helps me with maintenance issues and he has always been absolutely great: informative, reliable, professional and nice. Thank you for the excellent service Iman and the rest of the team at Lexus Tustin!
My ES300h has 321K miles, thanks to great service at Tustin Lexus! Only dealer I will allow to work on my car.
Great service as always! Rick is the best! I won’t take my cars anywhere else.
Iman is amazing! He does a great job. He kept me informed the whole time.
Everything went as scheduled and I felt Tustin Lexus did a great job servicing my Lexus. I really am impressed with the remodel done at this dealership. I would recommend Tustin Lexus to my friends and family
Good service with a loaner car but it took 2 days to get new tires and an alignment.
I had an excellent experience with this dealership. Alex the appointment specialist was very friendly and helpful. Evan the service specialist was very professional and prompt .
Excellent services, very friendly, professional, overall we are very happy with the experience. The whole team work together to make the process smooth and efficient.
Had a great experience overall. Staff were all friendly and very informative. My car is running like new after service. 100/10
This dealership offers a courteous and prompt service center! Honestly one of the best dealership service experiences.
Good car service, but always excuses with car wash , actually never . And of course I always #1 recommendations about changing tire , no matter how old they are lol
The staff is super attentive and incredibly knowledgeable. They were extremely efficient, confident, hi-tech and courteous!!
Excellent help from Derek Kincebach. He took care of all my needs and made sure the car was ready.
Derek is always a pleasure to work with. He provides daily updates and the service appointment is always finished on time as communicated.
Excellent customer service!! Rick always goes above and beyond! He’s always honest and doesn’t up sale
After reaching out to every Lexus dealer in California and receiving subpar assistance, I luckily connected with Jonathan at Tustin Lexus. He actually took the time to READ my initial message and was responsive, catered to my preferred method of communication, was transparent about things from the get go and was respectful of my time. This is my 10th new car I purchase, and I must say, this was the most painless transaction ever. Even Paymon, the Finance manager was a pleasure to work with - that never happens at a dealer! Great customer experience, without a doubt.
the service was very good! they completed the service when they said they would and then gave us a call to pick up. very friendly and courteous. tks,
Brando Alegre was very kind and helpful in making sure my car was serviced and washed for my upcoming trip. Thank you, Brando.
Thank you Keith Imoto for your patience and honesty. Keith helped us get our dream car!
Very friendly and professional staff! My car is spotless clean with a full tank of gasoline!
Evan helped me & was extremely helpful, personable, & professional. He offered shuttle service & gave me an estimated time of completion. He communicated over text which I found very helpful.
Excellent service every time I go. The staff is always very friendly and helpful and my car is finished in a timely manner.
3rd car purchased from Lexus by far has been the easiest and pleasant experience from a dealership love this place definitely come back and recommended to anybody,great job Tustin lexus
Great service, very professional, clean waiting area, my service consultant Iman is very knowledgable and helpful. All in all very pleased with the service.
We appreciated the service we received. Employees very accommodating. Very courteous and helpful. Quick pickup from shuttle
This was my first visit to this dealership. It is nicely appointed, and I was very happy with service provided by Brando. He even scheduled a Lyft ride for my wife because I was at work when the car was completed!
Dereck and all service staff are always very professional courteous and helpful. I so appreciate the great service. Thank you!
This is the first Lexus we have purchased and Tustin Lexus could not have been better. Kieth Imoto was the person who helped us could not have been nicer. he went out of his way in every aspect, getting us water, walking us through the operation of the car, and so many other things. The team is wonderful and really easy to get along with from Bobby the manager, Dave the finance person and of course Keith. They got the car we wanted , a highly in demand hybrid, even though there were only a few within a 600 mile radius.
Office environment very clean and professional looks. I’m satisfied with my sales man and loan process officer. Overall I’m happy I purchased at Tustin Lexus .