Customer Testimonials
Derek is a Great Service Advisor. I'm Glad I changed from Mission Viejo to Tustin Lexus. I'm Telling all my friends to also do the same.
Purchased my vehicle at Lexus Tustin 2 weeks ago. Car (Lexus LC500) was priced perfect at this dealership. Dealer Keith Imoto who worked with me was awesome! He answered all my questions by e-mail really quick and informatively, so I decided to go to Lexus Tustin from LA. And it was definitely easiest car buying experience ever. Pleasure to business with all staff of Lexus Tustin. Thank You!
Great service and friendly staff. Iman is the best. I always recommend friends and family to the first lexus dealer in the usa.. Open on satudays
I am always happy when i take my car for maintenance or any issue my car may have. Iman is always attentive to help me also to inform me any new issues and if my car will be long a loner car is ready.
Tustin Lexus sales and finance depts are excellent. They went out of their way to make sure I had a good experience. They are Friendly, professional, open, answered questions, gave options and choices. This is the 3rd car I have bought. And I plan to return in the future.
Iman Azimi-Ghomi was my Service Advisor. He called when he said he would. Everything went smooth and he was very professional. I haven't had a smooth service like this with any dealership in a long time! Thank you Iman Azimi-Ghomi!
Always excellent service by Nick Nehrir! He knows how to treat his clients and I can trust that my car is in good hands with him and his team. Thanks Nick!
Appointment for service was easy to make, with Paul Kim. When the scheduled appointment time arrived he took care of all details needed, since I was going to wait for the service to be performed. The wait was what I expected. The whole process went well.
Paul Kim is outstanding when he helps me with my Lexus. He helps me get a loan car, tells me exactly when the car is done and ready to be picked up.
Always happy when bringing my car in for service because I know my car will get the TLC it will need. Nick Nehrir & Danny Snow were awesome in explaining exactly when needed to be done and took care of the 3 lights that went off on my dashboard. Nick kept me appraised on what needed to be done , parts that needed to be ordered Eddie Lopez was great in getting them out as soon as possible. Thank you so much Tustin Lexus family. Doing a great job to keep us clients happy. Keep up the great job. 👍
Service was great. Thank you! Service was great. Thank you! Service was great. Thank you! Service was great. Thank you! Service was great. Thank you!
Recall service was resolved and good service. Timely service. Easy to get appointment. I will visit again for the service. Location is convenient. great people. .
Good service and professional workmanship. Rick is good to work with. I’ve been coming for 15 years. Good service and professional workmanship. Good service.
Dealership is organized, clean, and inviting. Service staff are excellent and forthright in their comments to customer; service visits are prompt and are well done.
Fast and courteous first time service. Would definitely recommend to friends and family. Explanations of the service and certified plan details were helpful as well.
Salesperson, Tim did a very good job...from our first meet he was knowledgeable, professional, and courteous. He introduced us right away to Bobby, his sales manager, as we had had a bad experience trying to buy our previous 350RX from Newport Lexus. Bobby assured us that our buying experience from Tustin Lexus would be excellent. We did not want to have to drive to Cerritos to buy from the Costco dealer there!
Purchased my rx350 in Oct. 2020 and just took it in for its first service and everything went well as it always has when dealing with Lexus..Friendly staff. car was done when promised, washed and gas tank topped of..I would recommend Tustin Lexus to anyone thinking about purchasing a Lexus
Just bought a new car and had excellent service from Rex and finance dept. I certainly was never pressured to buy! Rex was very friendly and very professional. Don’t lose him!! He is definitely a keeper!! I have not one complaint in 15 years of your service! I recommend your dealership often! My usual service person is Iman who is a wonderful asset to your company but he was on vacation so Evan helped me with my appointment yesterday. He was great and very professional!! Thank you all for making my new car purchasing adventure such a pleasant experience!! 😊
I’ve always done my car service at Lexus because I always receive great customer service. Lexus works with the customer without any pressure of pushing sales on the maintenance of the vehicle. Additionally, they always try to give the customer an honest opinion and the best price they can offer for the service needed. Lexus provides great options to either wait for the car, shuttle or rent one of theirs so the customer isn’t inconvenienced.
I have owned three Lexus and I’m never disappointed! Always treated with professional service. I will be a forever Lexus customer! Thank you Tustin Lexus!
Have bought my sixth car at this dealership and they are always friendly and don't try to hassle and up-charge you like other dealerships.
Richard Kim was great and very helpful with the purchase of our new suv. I have already recommended him to friends for their next car purchase.
Evan Nguyen was fast, friendly, and very knowledgeable. He also gave me some great tips. Another tech (I think Jorge) helped me figure out how to get my iPhone connected to my car speakers for directions since the 2019 did not come with Apple Car Play. Excellent customer service and car looked brand new with car wash when I picked it up. Thank you.
Friendly, clean, and very helpful! They made my trade in so smooth and the finance department was very friendly and informative on how to further protect my investment
Best service in town! Super knowledgable, very professional, friendly, welcoming, fair and all around fantastic dealerships and service department. I always feel well taken care of of every time I’m there. Highly recommend ...
I’m very pleased with the courtesy and professional services and advices of the agent (Brando) at the dealer. I love my car more than ever and will keep buying lexus cars.
This is my first time owning a Lexus and first service appointment. Brando Alegre was very nice and made the service process very easy. He was very professional and courteous. I'm very pleased!
Nich Nehrir is a great service attendance. He was prompt when I arrived, greeted me, and knew exactly what services I was there for. The loaner car was ready to go after I checked-in. At check out, he made sure that my questions were answered fully, and helped the cashiers expedite my check-out process by addressing all inquiries. GREAT customer service! Thank you Nich!!
I'm a new Lexus owner and so far I've been very impressed with the quick and efficient service and sales I've received from Tustin Lexus. I look forward to working with this location for future service needs.
Natalie Rafeedie was perfect Sales women. She did not pressure us during purchase. Entire process was great. Alex Millan was very professional and courteous in service team.
Iman Azimi was helpful and always very welcoming! Will always return. This is my second time working with Iman. He will be my go to for future services.
Great service from Iman Azimi, i've been taking my car here for service since 2015 and have been given great service every time. Thank you again for taking care of me and my car!
Good service by Derek. He is professional, courteous and fast in providing a good care of my needs and servicing my car. It was a great service work.
This was our first Lexus purchase and the entire process was great from start to finish. Trevor did great explaining all the Lexus features. Highly recommend this dealership.
Danny was very helpful and answered all my questions. He made sure everything was complete and in a timely matter and he also thanked me for being a valued customer.
This dealership is very professional snd easy to do business with. Nick in service did a great job in servicing my car. I highly recommend them.
Excellent service by Natalie and the sales team. Thanks so much for all your help! Seamless transaction when I bought the RX 350. I did most of the transaction online so when I went in person to pick up the car and sign the paperwork I only spent 45min at the office. Highly recommend this dealership.
Very fast service, professional and honest. Yes, the dealer was honest 😀. All the work done on this trip was for a Lexus service campaign and I was treated no different than a paying customer.
I was able to take my car in 30 min after calling. I was super happy I could do that. The service was fast and straightforward. Def recommend it
Very professional. I received excellent service and my vehicle was returned well serviced and carefully washed. I always use their shuttle service instead of waiting. I will return.
Wonderful service support by Derek. Friendly, courteous and took care of my needs as promised. Complete care provided watthour any delays. Got me in and out in no time before and after the service
The best car buying experience ever! The sales team is amazing and my sales man Rex was amazing!! I would recommend this dealership to anyone looking for a new Lexus.
Customer service is the best bar none. Everything was explained clearly and succinctly and I was always asked if I had questions. Nick N is the best!
Local dealership with top notch people. Third time I have got a new car here and from the sales people to the service people I could not have been more pleased.
Very good customer service from Even service manager, He gave me a good discount since I was a nurse. Job was done fast and helpful information.
I recently went in for maintenance and they were fast, responsive and very pleasant to deal with. They got me in and out quickly and even had a loaner car ready to go. This makes it super easy to take my car for maintenance. Iman was great and really broke things down for me to get me the best possible service.
Paul Kim in Service Dept. has been an honest, knowledgeable, communicative resource for both my wife and me since we each got our Lexi. If you're picking Tustin Lexus just because it's close, you lucked out. But if you're looking around for a dealership esp. for after-sales support, visit these good folks. Paul Kim and his colleagues differentiate Tustin Lexus above other dealerships.
Keith Imoto at Tustin Lexus was so helpful and patient with my family. He is very knowledgeable about cars. The service here is awesome, in fact this is my second car from them. Thanks Keith and Tustin Lexus for your hospitality!
Service department professionalism is great! The service managers are friendly and knowledgeable, and they are honest about what needs to be done on your vehicle.
First experience with Tustin Lexus and I will be a forever customer. My Service Consultant Paul Kim was courteous, knowledgeable, and always kept me informed.
Best dealer for service, turn around time excellent and amazing staff always taking care of the customers. Definitely recommending keep up the great work Tustin Lexus.
Keith Imoto and Rex Urasaki are very friendly and professional. They went extra miles to earn my business. I would recommend them to my friends.
Good service. Checking in and out was quick and the courtesy car and car wash was much appreciated. Derrick was always in touch and when I had a question was very easy to get a hold of,
Excellent and efficient service. Very pleased. However, I consider a minimum 25 word requirement to leave a review to be unnecessary and a waste of my time.
Very professional and courteous service group. Their was constant feedback and communication on the status of the repair work, along with explanations of the work being done.
Great service and service advisors have been super every time I have come in during the past 20 years I’ve had my LexusRX300. a super car I m happy I purchased from Tustin Lexus
Very kind service staff. Nice facilities. Car came out quickly and clean. Cashier was quick and friendly. Great place to come to for service! Definitely recommend this dealership for service.
I took my 2 year old car with low mileage in for a minor service. I have never missed a service since I purchased the car from your dealership two years ago. I was shocked to hear that I needed new tires and brakes with no warning beforehand. Now a no/low cost service cost nearly $2,000.00! I was shocked and my service technician was not too concerned.
I love Tustin Lexus. Not only because of their Lexus cars but for their service department. I have 5 Lexus cars since 2003 and one of the reasons I keep going back is because of their excellent service department. Iman Azhimi has been my service guy since 2003. If u want excellent service I would definitely try to go to him. Thanks again Tustin Lexus
Great and speedy service! Thank you Evan for your value of time and getting me in and out of service by setting up the shuttle service!
Easy to make appointment. Multiple email and text reminders. Heck in was easy and Derek listened carefully to my concerns. He explained what this maintenance visit would take and how long it should be. I stayed in the lounge and the car was finished on time. Very good experience.
prompt courteous service. came away completely satisfied that they had done their best to keep me content. Derek kept me informed of the steps in the service of my car and had me out the door in reasonable time.
Very easy experience and very friendly service. I also feel that we got a great deal! Richard Kim is THE best. Also, the finance guy wasn't push and annoying.
I can't say enough great things about my experience at Tustin Lexus. My father and I came in to look at a used Toyota RAV4 and the entire experience was A+++. Keith was extremely patient, calm, attentive, and friendly. He took his time with me and I did not feel rushed at all by the process. I felt confident in my purchase and couldn't be happier. Thanks Keith!
I am very happy and satisfied with the service I got from Lexus. I got a quick and reliable service although it’s a holiday season.
Tim Hwang is a very nice sales. I am very impressed with his professional attitude and his knowledge of the car. He went through all the features and functions of my new car. The transaction went very smoothly.
Excellent service. Have been going to them for 12yrs. Service has only gotten better over time 👍Would definitely recommend this place to friends and family.
A very nice dealer with nice and professional sellers. Modern technology in finance department to process your work faster. I personally didn’t like the guy in finance department. He was a kind of pushy person trying to sell some protection plans but not as a nice way. But Keith Emoto was a very nice man.
Highly recommended. I brought my RC-F in for service and the service department took care of all my questions and concerns. Derek is a true professional.
Excellent experience purchasing my new RX350! I usually avoid car dealerships because it seems to consume a good portion of my day. At Tustin Lexus the process went smoothly and I was there a reasonable amount of time due to Natalie, my great sales representative!
I had a great experience buying a car from Tustin Lexus, and from Keith Imoto (in sales) in particular. Keith was professional, helpful and pleasant throughout the experience. Highly recommend!!!
Evan was a great rep very helpful to try to find the problem not sure why i have to do 25 words but here are more words ???
The first time visiting their Lexus service center, Iman Azimi" Service Advisor" took the extra mile to go through all the requirements and issues and explaining them, even contact for after service follow up to make sure that we are all set. Extremely happy with them , he is professional with high quality of work and customer services.
I have been going to this dealership since 2006 when I bought my 1st Lexus. They always provide excellent customer service and maintenance on my vehicle!! I always mention I feel most comfortable having my car service needs dealt at Lexus in Tustin!! Thank you!!
Rick Massucci and Sal Lopez are completely awesome with their service and expertise! Customer focused! I have been taking my GS300 for since 2006 and my customer experience has always been top notch! Thank you both!
Richard Kim was great. He answered all my questions and made it easy to drive off the lot with a brand new ES 350. I will definitely recommend him to others.
It's a great car buying experience. Both salesmen and accountants are very good. And I'm very pleased with the car and their service.
The receptionist was polite and attentive. They even dropped me off at Starbucks while work was done on my car and even picked me up.
Rick is courteous and professional. We own multiple Lexus cars for their reliability. We would use Tustin Lexus again for future maintenance and any repair service.
Easy to schedule online, great customer service. Comfortable waiting area. The customer service rep, Derek, was very helpful in explaining what services would be rendered, and how long it would take.
Great customer service. Provided loaner while car was being repaired. They quickly completed the repairs and had my car back to me at the scheduled time
We can always count on Lexus in Tustin to treat us right because every time we have gone there everything is always been done with the upmost concern for the satisfaction of the customer
Rick is always so courteous and helpful! He is also dependable in that he is always there every time we need advise and we value his suggestions.
Out of all the dealerships I’ve been to Lexus in Tustin treated me the best great customer service. They also serviced my vehicle well and provided me a courtesy vehicle best experience ever no issues.
Your service employees go out of their way to exceed my expectations. I appreciate the absolute customer focus I can’t thank you enough. I also appreciate the loaner car.
Useful online scheduling app allows me to effortlessly schedule and then reschedule my service appointment when needed without having to call. Modern feature that saves me time.
Great service! Everyone at Tustin Lexus was professional, kind, well informed and great at their job. I don’t think we could have had a better experience and we came home with a wonderful car!
Love my IS 300! Joe is a great salesman very polite and knowledgeable He has great customer service, I felt welcomed the minute I walked in to see the cars. . I’ll definitely recommend Tustin Lexus to my friends and family.
Rick Massucci is very professional, knowledgeable and efficient. He is very easy to work with. He does not waste your time, which I appreciate a lot. We have been very happy with his service and will continue to work with him for our cars' service needs.
Excellent service every time!! We have bought and bring four Lexus cars only to this Lexus Dealer since 2004. Thanks for the great service every time!
I've never been disappointed with Tustin Lexus service department. Paul and Iman have always been friendly, responsive and knowledgeable. I can always count on these two guys when I call for assistance.
Friendly and fast service! I love when employees treat customers like friends or family. It says a lot about the company. Thank you for the service!
I have purchased 4 Lexus vehicles in the last 17 years and my service advisor has been Iman Azhimi alllll those years. I have been very happy with all my Lexus vehicles but I’m especially impressed by the customer service and care I’ve had from Iman.
The best Lexus dealer in all of OC and LA. The team was efficient, fast, professional and easy to work with. Our family had a great experience working with Rex Urasaki. He was attentive, patient, and very helpful.
Iman Azimi always provides courteous and knowledgeable updates on routine maintenance or repairs. Always great and quick service, if service will take more time, a no charge rental car is supplied any repair items are thoroughly explained. The whole Service Department seems to care about their customers.
The Service Department continues to impress. Rick Massucci is professional, knowledgeable, and extremely helpful with all service needs. He goes out of his way to provide top notch advice and service and I truly appreciate all his efforts.
The service, courtesy, and professionalism always exceed expectations. The Service team always go above and beyond to ensure you are satisfied with the outcome of your service.
I am new to California and so this was my 1st time at a Lexus dealership here. The service that I received and attention from Evan was outstanding. I liked that he made recommendations about what I should do or should consider doing differently. I feel like I got great service and value for my money
Evan at Tustin Lexus went out of his way to make sure everything went smooth during my service check. He even returned my rental car for me. Great customer service.
I bring both my out of warranty vehicles to Tustin Lexus and work with Derek. Quite simply, the service is fantastic, but without Derek making things seamless and well-informed it would not be the perfect experience it always is.
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