How does the video inspection work at Tustin Lexus service?
A dealer video inspection is a short recorded walkaround of your car’s tires, brake pads, fluids, battery, filters and underbody parts, usually rated green, yellow or red, that you watch on your phone before you approve any work. At Tustin Lexus you book service online and our Lexus factory-trained, certified technicians work on your car; ask your service advisor how your inspection results will be shared with you.
Keep reading below, then schedule a test drive in Tustin. Bringing your own numbers to the lot settles this faster than any spec sheet.
What does the Tustin Lexus service inspection video show you?
While your Lexus is in the service bay or up on a lift, a technician or service specialist records a short video, and sometimes supplementary photos, that walks you through the car’s components. A typical video covers tire tread depth and brake pad wear, fluid levels, battery health and air filters. Many also show undercarriage parts such as suspension, bushings, axles and exhaust.
Our technicians are Lexus factory-trained and certified. That matters when you watch the video, because the parts on screen are the ones they know best.
How do you book a service visit at Tustin Lexus online?
Schedule your visit online on the Tustin Lexus website, then bring your Lexus to 45 Auto Center Dr, Tustin, CA 92782. Our service center is closed Sunday, so pick another day of the week.
Service hours are Monday to Friday, 7:00 AM to 6:00 PM, and on Saturday the center closes at 5:30 PM with the same 7:00 AM opening. Choosing a weekday or Saturday morning gives you the most room in the schedule to sit down with the video once the inspection is done.
Which other services can you book with Tustin Lexus service?
Oil changes are one of the services we list by name. We offer them under the heading “Fast Oil Change In Tustin,” so you can start with the service you already know you need.
Ask your service advisor what they will record and how the results will reach you.
What can you do while Tustin Lexus service works on your car?
While your Lexus is in service you can wait in our Wi-Fi lounge, with a complimentary café and a complimentary car wash. That gives you time to work, catch up on email, or get a coffee while the inspection is done.
Plan for the wait to be part of the visit. Use the Wi-Fi lounge to read the video once it is ready, then decide on any recommended work before you leave the lounge.
How do you read inspection ratings before approving Tustin Lexus service work?
Dealer inspections usually rate each item green for good condition, yellow for something to watch or budget for later, and red for a critical or urgent safety concern. The color is the first thing to read, so you know which items need a decision today and which can wait.
Green items need no action. Yellow items are the ones to plan for, because they will likely come up again at a future visit. Red items are urgent, so ask your advisor to explain the concern before you approve or decline the work.
How do you decide which Tustin Lexus service work to approve now?
Start with the red items, then the yellow items you want to address now. Your advisor’s itemized price breakdown shows what each recommended item costs, so you can approve the work that matters most and hold the rest.
California sets the rule for this step. Under Business and Professions Code section 9884.9, a repair shop must give you a written estimated price for labor and parts for a specific job, and no work may be done and no charges may accrue before you authorize it, apart from the cases in subdivision (e) (California Code, BPC 9884.9, 2019).
Approval can be given from your phone. You can watch the video, see the technician’s notes, review the itemized breakdown and approve or decline each item remotely.
What should you do after your Tustin Lexus service visit?
Once the visit is done, watch the inspection video again and read the technician’s notes alongside the itemized breakdown. Compare the red and yellow items against what you approved, so nothing stays open.
If you need to come back in, Tustin Lexus is at 45 Auto Center Dr, Tustin, CA 92782.
FAQ
What is a multi-point inspection?
A multi-point inspection checks several systems on your car in one visit. A standard one typically looks at tire tread, brake pads, fluid levels, battery health and air filters. It also checks parts such as suspension, bushings, axles and exhaust.
Where is Tustin Lexus service and what day is it closed?
Tustin Lexus service is at 45 Auto Center Dr, Tustin, CA 92782. The service center is closed Sunday, and it is open Monday to Friday and Saturday during the hours in the sections above.
Are the technicians at Tustin Lexus service Lexus factory-trained?
Yes. The technicians at Tustin Lexus service are Lexus factory-trained and certified. That training applies to every technician who works on your car.
What are your options for getting around while your Lexus is in service at Tustin Lexus?
While your Lexus is in service, you can wait in the Wi-Fi lounge. Service amenities also include a complimentary café and a complimentary car wash.
Can you order Lexus parts online from Tustin Lexus?
Yes. You can order Lexus parts online and collect them at the store once a call tells you the order is ready. Ask your service advisor when your order will be ready before you head to the store.
What should you do with any dealer’s inspection findings before you leave?
Ask for the video, the technician’s notes and the itemized price breakdown of any recommended work before you leave, so you can review them at your own pace. You can approve or decline the work from your phone, so you do not have to decide everything on the spot.
What should you ask a service advisor about a recommended repair?
Ask which color rating the item has, green, yellow or red, and what the item is. Then ask for the itemized price for that item, so you can decide whether to approve it now or plan for it later.
What do Tustin Lexus customers say about service updates?
In an August 2026 5-star Google review, Anthony Q. wrote: “Alex was my service advisor, and as someone who has owned a lexus for the past 3 years and has gone through 8 different people in 4 different dealerships for service or parts, I must say he’s been the most helpful person by far. For one, he always kept me updated on the ETA of my car, and while my car was in the shop, did a full multi point inspection. This was the first time in years where I’ve been through a service advisor that didn’t recommend unnecessary repairs. Because of that, I personally would feel comfortable trusting any member of my family with him taking care of their cars. The manager Ivan was super friendly and hospitable, and all of the people managing the loaner cars ensured I was comfortable with the vehicles settings before leaving the dealership. It felt like I was at an upper echelon dealership with 5 star service. Will definitely come back for any and all services I need on my LC500!!”
Why book your Lexus service at Tustin Lexus?
Tustin Lexus is part of Group 1 Automotive, which owns and operates 256 automotive dealerships in the United States and United Kingdom (Group 1 Automotive, 2026). On Google, Tustin Lexus holds 4.6 stars across 3,524 reviews, and 87 in 100 of those reviews are five-star.
Our technicians are Lexus factory-trained and certified, and you can schedule service online. If your car is a Lexus L/Certified vehicle, Lexus provides complimentary scheduled maintenance: the next four scheduled visits within 2 years or 20,000 miles.
In a July 2026 5-star Google review, Ed M. wrote: “Maintenance service was great. The key to customer satisfaction @ Tustin Lexus was the outstanding job Rick does in scheduling, providing updates and explaining what was accomplished. He made the whole experience worthwhile.”
Service amenities include a Wi-Fi lounge, a complimentary car wash and a complimentary café, so the wait is easy. Book your service online through the Tustin Lexus website, then bring your Lexus to 45 Auto Center Dr, Tustin, CA 92782.
Tustin Lexus answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Tustin showroom, or call (714) 368-3200.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Tustin Lexus for complete details regarding current vehicle inventory, pricing, and equipment.