How does Tustin Lexus keep you updated during a longer service repair?
Your Tustin Lexus service advisor is your point of contact through a longer repair, and keeps you posted on how the work is going. Our Wi-Fi lounge, café and complimentary car wash make time at the store easier, and our loaner options help you stay mobile.
Keep reading below, then schedule a test drive in Tustin. Bringing your own numbers to the lot settles this faster than any spec sheet.
Your Tustin Lexus service advisor keeps you posted through a longer repair
Your service advisor is the person to call when a repair runs past a single visit. We rate 4.6 stars across 3,465 Google reviews, and 87 in 100 of them are five-star (Google, 2026). Customers describe that kind of contact in their own words. Here is what one customer wrote after a visit where he was told about a wait.
In a June 2026 Google review, Rosie D. wrote: “My service advisor was Steve Rivera. He was very professional, courteous and helpful. It was a very busy morning and he did advise me of a wait which I expected but didn’t mind. I will use him in the future as my service advisor!”
That visit is one customer’s experience. It shows the advisor at work during a wait, which is the point a longer repair reaches.
What do Tustin Lexus advisors tell you at each step of a long repair?
Your advisor’s job is to keep the repair moving and keep you informed as it does. When the news changes, such as a new wait, the advisor is the one who tells you.
When can you pick up your car after a long repair at Tustin Lexus?
Tustin Lexus is at 45 Auto Center Dr, Tustin, CA 92782. The service center is closed Sunday, so plan a pickup around that. Service hours are Monday to Friday, 7:00 AM to 6:00 PM, and on Saturday the department closes at 5:30 PM after opening at the same time.
Confirm the ready time with your advisor before you come in. Knowing the hours helps you plan the trip back to collect your car.
Who works on your Lexus during a longer repair at Tustin Lexus?
Our technicians are Lexus factory-trained and certified. That training is what your car gets during a longer repair, from diagnosis through to the finished work.
Frequently asked questions
Is there a Wi-Fi lounge, café and car wash at Tustin Lexus service?
The service department has a Wi-Fi lounge, a complimentary café and a complimentary car wash. You can work or relax while your car is being serviced.
Can you order Lexus parts online from Tustin Lexus and pick them up?
Yes. You can order parts online and collect them at the store once a call tells you the order is ready.
What do customers say about their service advisors at Tustin Lexus?
Customers name their advisors and describe the communication. In a September 2026 Google review, Anne B. wrote: “Although I live closer to 2 other Lexus dealerships, I gladly go to Tustin to visit the only person I trust, Rick M. We’ve developed a great rapport over the last decade or more and I trust him implicitly. He is transparent and clear in his communication. He is extremely personable and approachable and really listens and cares about my concerns with the car. I look forward to seeing him every time my car is due for service. If you need a Car Service Advisor, Rick M. is your guy.”
What do customers say about loaner cars at Tustin Lexus?
Customers have described receiving a loaner car during service. In a May 2026 Google review, Alfredo G. wrote: “James is an awesome service writer and he took care of me quick even though I had no appointment and my car was towed in. I received a loan vehicle and made my day easier to get to work. My starter and other services were done within a couple of days. Great service from these guys.”
What is the Google rating for Tustin Lexus?
Tustin Lexus has 4.6 stars across 3,465 Google reviews. 87 in 100 of those reviews are five-star (Google, 2026).
Does Tustin Lexus do oil changes?
We offer oil changes under the heading ‘Fast Oil Change In Tustin’. Ask when you book whether that visit fits your schedule.
Why choose Tustin Lexus for a repair that takes longer than a day?
Tustin Lexus is at 45 Auto Center Dr, Tustin, CA 92782, and you can schedule a service appointment online on our website. Your advisor keeps you posted through the repair, and our technicians are Lexus factory-trained and certified.
While you wait, the Wi-Fi lounge, café and complimentary car wash make the time easier.
In a July 2026 Google review, Tracy L. wrote: “We appreciate Nolan, our Service Advisor, for going above and beyond to take care of our new vehicle. He kept his promise and get our car service as quick as possible. He was very professional and knowledgeable . We appreciate his kindness, hard work, and dedication. He gave us such a great experience. Nolan deserves a raise and/or promotion! Thank you, Nolan for the awesome experience at Lexus! :)”
Book your service appointment online at tustinlexus.com or visit us at 45 Auto Center Dr, Tustin, CA 92782.
Tustin Lexus answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Tustin showroom, or call (714) 368-3200.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Tustin Lexus for complete details regarding current vehicle inventory, pricing, and equipment.