What do reviewers say about the staff at Tustin Lexus?
Tustin Lexus reviewers describe courteous, knowledgeable staff in both sales and service. Across 3,465 Google reviews, the store holds a 4.6-star rating, and 87 in 100 of those reviews are five-star.
Keep reading below, then schedule a test drive in Tustin. Bringing your own numbers to the lot settles this faster than any spec sheet.
Tustin Lexus reviewers praise courteous, knowledgeable staff in sales and service
Reviewers name the people who helped them, and the praise is plain. Service customers describe advisors who explain the work and treat a car with care no matter its age. Our technicians are Lexus factory-trained and certified.
In an August 2026 Google review, Albert P. wrote: “I had a fantastic experience at Tustin Lexus, largely thanks to my service advisor, Antonio Romero. From the moment I arrived, he was friendly, welcoming, and showed real enthusiasm for getting me taken care of. Even though I drive a 2010 ES 350, Antonio and the service team treated my vehicle with the same level of care as if I had just rolled in with a 2026 model. Thank you, Mr. Romero, for the ‘my house is your house’ attitude. I really appreciate the exceptional service!”
In a September 2026 Google review, Shabnam S. described a radiator replacement and wrote: “I had an unexpected issue with my Lexus and had to bring my car in for a radiator replacement. From the moment I arrived, the entire team was incredibly helpful, professional, and supportive. A special thank you to Jack, who handled my vehicle when I picked it up. He was extremely professional, kind, patient, and friendly. He took the time to explain everything in detail, answered all of my questions, and made sure I fully understood what had been done before I left. I really appreciated how patient and thorough he was. They were also able to replace my radiator very quickly, which made a stressful situation much easier for me. Their follow-up after the repair was excellent as well. They checked in to make sure everything was working properly and that I was satisfied with the service. I truly appreciate the professionalism, kindness, and attention to detail from everyone who helped me, especially Jack. You are the best jack Thank you for making a stressful situation so much easier. Excellent customer service and highly recommended! ⭐⭐⭐⭐⭐”
What do buyers say about Tustin Lexus salespeople?
A May 2026 review shows how that plays out on the lot.
In a May 2026 Google review, Kari C. wrote: “Steve was very helpful and went over car features that I was unsure of!”
Do Tustin Lexus buyers feel pressured by the sales staff?
One March 2026 reviewer put it in plain terms.
In a March 2026 Google review, Nara N. wrote: “Appreciate Alissa and Thankful for the wonderful experience!!! Everyone was professional and knowledgeable not your average distasteful disrespectful sleezy sales encounter in addition to being understanding and accommodating on top of competitive rates! I’ve been telling my friends & family about how impressive the impeccable service and experience was, truly grateful for everyone from that day and how they treated a return lifetime Lexus/Toyota Family!!!”
What do reviewers say about price honesty at Tustin Lexus?
Reviewers describe the sales process as clear and direct. One June 2026 reviewer used the words “straight to the point” and “no BS.”
A June 2026 Google reviewer wrote: “Love Jack and the crew at Tustin Lexus! Efficient, straight to the point, no BS!”
What do reviewers say about trade-in and finance help at Tustin Lexus?
Our trade-in tool and online finance application are both available on our website. The finance application is a secure application, not a pre-approval.
In a September 2026 Google review, Daniel A. described trading in a leased UX 250h and wrote: “I leased a UX 250h about three years ago, and when it was time to trade it in for another vehicle, I decided to make it extra special by getting my mom an early birthday gift. I called Daniel Oah and arranged an appointment. From the moment I walked in, Daniel greeted me with respect and made the entire process smooth and stress-free. He gave me top value for my trade-ins, and I drove off the lot in a brand-new NX 350h at an amazing price! For the first time in my life, I completed a car deal without spending more than two hours negotiating. It was such a great experience from start to finish. I highly recommend working with Daniel and Gilbert. They were professional, honest, and made the entire experience enjoyable. Thank you for helping make my mom’s early birthday gift extra special!”
What do customers say about Tustin Lexus service advisors?
Our technicians are Lexus factory-trained and certified, and service appointments can be scheduled online on our website.
In a September 2026 Google review, Craig Z. wrote: “Kept me informed on the status in a timely manner”
Which Tustin Lexus staff members do reviewers name?
Reviewers name salespeople and service advisors who helped them. In an August 2026 review, Joshua B. singled out one salesperson by name.
In an August 2026 Google review, Joshua B. wrote: “Excellent experience. Mikki was exceptional in helping me with my purchase and with my overall experience at Tustin Lexus. Thanks to the entire team as well!”
Frequently asked questions
How do I book a service appointment at Tustin Lexus?
Service appointments can be scheduled online on the store’s website.
What days is the Tustin Lexus service center open?
The service center is closed Sunday. Service hours are Monday to Friday, 7:00 AM to 6:00 PM, and on Saturday the service center closes at 5:30 PM, with the same 7:00 AM opening.
What amenities does the Tustin Lexus service lounge have?
The service lounge offers Wi-Fi, and visits include a complimentary car wash and a complimentary café.
Can I order Lexus parts online from Tustin Lexus?
Order parts online, then pick them up at the store once a call tells you the order is ready. The store also has in-house collision center services.
Where is Tustin Lexus and when are the sales hours?
Tustin Lexus is at 45 Auto Center Dr, Tustin, CA 92782. The sales department is open 9:00 AM to 8:00 PM Monday through Saturday, and 10:00 AM to 7:00 PM on Sunday.
Can I shop for a Lexus at Tustin Lexus online?
You can shop online at any hour. The store also sells Certified Pre-Owned Lexus vehicles. Under Lexus’s L/Certified Limited Warranty, coverage runs up to two years with unlimited mileage, starting when the Basic Warranty expires or on the purchase date, whichever is later.
Why central Orange County drivers choose Tustin Lexus
Tustin Lexus sits at 45 Auto Center Dr in Tustin, where you can compare new Lexus models, used vehicles and Certified Pre-Owned Lexus cars in one visit. Service and parts are on site, and our technicians are Lexus factory-trained and certified. Reviewers name our staff for courtesy and clear explanations, and our Google record shows 4.6 stars across 3,465 reviews. Start by booking a service visit online or by visiting 45 Auto Center Dr, Tustin, CA 92782, and bring your questions.
Tustin Lexus answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Tustin showroom, or call (714) 368-3200.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Tustin Lexus for complete details regarding current vehicle inventory, pricing, and equipment.